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Career.

Help us push the boundaries | We deliver seamless trading experiences worldwide. We are always looking for extraordinary individuals to be a part of our diverse and global workforce.

  • Opportunities Across all our businesses
  • Unlimited Career growth
  • Be a part Of a global team
Join The Trust Capital Team

Explore our open positions and find out how you can help us to make a difference.

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GENERAL PURPOSE

Acting as a liaison between the customer service and sales departments, you will maintain the company's existing customer relationships and identify opportunities to solicit new accounts. You will be knowledgeable about all company products and services in order to answer customer enquiries and be able to deal with direct sales inquiries.

MAIN JOB TASKS & RESPONSIBILITIES

  • Independently provide appropriate general Company information about products and services
  • Identify, research, and resolve customer complaints. Log and escalate complaints on CRM platform
  • Answer "Request for Calls" received by email, and be available for Online Chat
  • Build and improve relations with IB network through a loyalty program in conjunction with the Sales Manager
  • Use existing databases to retrieve and reply to proposal requests, and solicit new accounts.
  • Develop prospects from existing non-active customers and referral leads; maintain a log file for all sales queries
  • Coordinate with Marking department on the administration of marketing campaigns, promotional activities and trade shows

SKILLS AND COMPETENCIES

  • Excellent interpersonal relations
  • Strong communication skills
  • Previous Experience within the Forex industry
  • Time flexibility, required to work different shifts
  • Techniques for dealing with a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone.
  • Previous experience on CRM software
  • Computer literate

GENERAL PURPOSE

To provide support for the daily, weekly and monthly accounting functions as well as financial information for the organization by maintaining and reconciling general ledger accounts. Other back-office tasks involve the activities of accounts, sales records, and general back-office maintenance..

MAIN JOB TASKS & RESPONSIBILITIES

  • Input deposit and withdrawal transactions on CRM; verify that amount is also processed on trading system
  • Maintain credit policy; obtain approval prior to any credit transaction
  • Enable customer accounts upon initial deposit; disable accounts as per dormant account policy
  • Monitor client transactions for any suspicious trades
  • Remain updated on all AML and TF issues and regulations; monitor transactions for irregularities
  • Reconcile trades/positions between customers and clearers/counterparties
  • Interface with clearing firms' operations staff
  • Generate P&L reports and reconcile with General Ledger
  • Improve on/implement new back office control processes
  • Develop/maintain back office procedures manual
  • Maintain customer files; liaise closely with Compliance to preserve integrity of customer info/transactions
  • Compile daily and weekly reports as per requirement of Finance Manager

SKILLS AND COMPETENCIES

  • Ability to conceive/implement new processes as required
  • Ability to work with spreadsheets/databases required
  • Detail-oriented/organized/excellent documentation skills required
  • Experience in middle or back office roles in trading environment required
  • Knowledge of and experience with investment products preferred.
  • Bachelor's degree in accounting/finance/related (or relevant work experience) strongly preferred
  • Excellent communication skills both written and oral
  • Ability to multitask/prioritize multiple projects required

Trade The Markets With Trust

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Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 64.29% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Trust Capital does not offer Contracts for Difference to residents of certain jurisdictions including the USA, Iran, North Korea, UK, Czech Republic and Belgium.